Cancellation Policies

Adiwana Hotels & Resorts has been closely following all updates from the World Health Organization as well as our local government in regard to the COVID-19 pandemic. During this crisis, we would like to guarantee the experience to be as worry-free as possible, by offering you further flexibilities in your reservation and cancellation as stated here:

  1. You can postpone your trip to a later date for up to six months
  2. Our resort is flexible on the cancellation of existing bookings and will fully refund if requests are made before September 30th, 2020
  3. For any new bookings for stay period before December 31st, 2020, you can change or cancel your reservation free of charge

We hope this provides you with reassurance. We remain vigilant in making our procedures and protocols as rigorous as possible in line with the world health organization and as always will continue or commitment to providing a meaningful, memorable experience for all who stay with us.