A MESSAGE FROM OUR CEO

Warmest Greetings from Adiwana Hotels & Resorts.

Taking into account the progressing COVID-19 (Coronavirus) situation globally and locally, Adiwana Hotels & Resorts has been relentlessly focusing on the health and safety of all our guests and employees, without compromising the quality of your experience with us.

On a daily basis, our hotels & resorts are working to ensure that they meet the latest guidance on health and safety from government authorities and World Health Organization to maximize the effectiveness of our response. Precautionary measures have been taken to ensure your wellbeing, along with that of your fellow travellers and also our employees at all of our Adiwana collections. We have intensified our already thorough practices around food handling, general hygiene, sanitization, disinfection and cleaning product specifications to guest room and common area, adjusted our service techniques, and also adding specific measures based on the regulation of local governments and situation in each location where we operate.

In addition to these practices, we urge you to discover more in regard to what you can possibly do for making your travel plans more safely. The World Health Organization has some suggestions to diminish exposure to a range of diseases, including hand and respiratory hygiene as well as safe food practices. We have also created the SOP of hygiene and cleanliness for all of our resorts and put it as our priority.

It’s been hard not to able to travel as it is the way we connect. However, you may have been thinking of your future travel plans, therefore we would like to guarantee the experience to be as worry-free as possible, by offering you further flexibilities in your reservation and cancellation as stated here:

a) You can postpone your trip to a later date for up to six months
b) Our resort is flexible on the cancellation of existing bookings and will fully refund if requests are made before September 30th, 2020
c) For any new bookings for stay period before December 31st, 2020, you can change or cancel your reservation free of charge
We will provide you with a safe, impeccable, and memorable travelling experience when you trust us as your place to stay and we look forward to welcoming you to our Adiwana collections not so distant future.

Sincerely,

Adiguna Kusuma
Chief Executive Officer
Adiwana Hotels & Resorts

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